Delivery Policy
Effective Date: June 22, 2024
Thank you for shopping at By Shouq Alhammadi Trading LLC (“By Shouq”, “we”, “us”, or “our”). This Delivery Policy outlines the terms and conditions under which we deliver our products to you.
Shipping Times
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Shipping within UAE: Orders shipped within the UAE typically take between 7 to 20 working days to be delivered.
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International Shipping: For international orders, delivery times can vary between 14 to 25 working days depending on the destination and customs clearance processes.
Please note that these shipping times are estimates and actual delivery times may vary based on factors beyond our control such as customs delays, peak periods, and logistical challenges.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout. The cost will vary depending on the destination and the weight of your order.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using this tracking number on our website or the courier’s website.
Delivery Address
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Failed Deliveries
In case of unsuccessful delivery attempts (e.g., customer not available at the provided address), the courier service will usually attempt re-delivery or hold the package for a specified period before returning it to us. Additional charges may apply for re-delivery attempts.
Contact Us
If you have any questions or concerns about our Delivery Policy, please contact us using the information below:
- Website: [https://byshouq.ae/contact-us/]
- Email: byshouqalhammadi@gmail.com