Refund and Return Policy

Effective Date: June 22, 2024

Thank you for shopping at By Shouq Alhammadi Trading LLC (“By Shouq”, “we”, “us”, or “our”). Please read our Refund and Return Policy carefully before making a purchase.

All Sales Are Final

We do not offer refunds or accept returns for change of mind or buyer’s remorse. All sales are final.

Damaged Products

We take utmost care in packaging and delivering our products to ensure they arrive in excellent condition. Upon receiving your order, we strongly advise you to inspect the package and its contents immediately for any damage that may have occurred during shipment.

• Damaged Products: If you receive a damaged product, please contact us immediately, preferably within 24 hours of receiving your order. We may require photographic evidence of the damage to facilitate the resolution process.

• Procedure: Contact us via [https://byshouq.ae/contact-us/] or email us at byshouqalhammadi@gmail.com with your order details and photos of the damaged product. We will assess the damage and provide instructions on the next steps.

Exceptions

• Incorrect or Defective Products: In the rare event that you receive an incorrect or defective product, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us using the information below:

• Website: [https://byshouq.ae/contact-us/]
• Email: byshouqalhammadi@gmail.com